Refund Policy
Last updated: October 29, 2026
1. 7-day guarantee
If you are not satisfied with your first subscription purchase, you may request a full refund within 7 days of payment, in accordance with Article 49 of the Brazilian Consumer Code.
2. How to request
Email contato@heelloflow.com using the email address from your order and include your order number. We reply within 2 business days.
3. Renewals
After the first billing period, refund requests for renewals are reviewed case by case. Cancel before the renewal date to avoid new charges.
4. Processing time
Approved refunds are returned through the original payment method within up to 10 business days, depending on the payment provider.
5. Contact
Questions about refunds: contato@heelloflow.com.
Questions? Contact us at contato@heelloflow.com